Return & Refund Policy

At 5G Hub we want you to be completely happy with your router. If something is not right, our 7 Days Check & Replace policy has you covered.

7 Days Check & Replace

• You can check your device for 7 days from the date of delivery.
• If the device has a fault or is not as described, we will replace it with the same product.
• The device must be returned with its box, accessories and without physical damage.

Returns & Refunds

• Returns are accepted within 7 days of delivery.
• A little handling / return charge applies on returns and refunds (deducted from the refund amount). We will tell you the exact amount before you send the item back.
• Refunds are processed within 3–7 working days after we receive and check the returned item, via bank transfer, Easypaisa or JazzCash.
• If the device is faulty on arrival or we sent the wrong item, no charges apply and we cover the return delivery.

Not eligible for return

• Devices with physical, water or burn damage.
• Devices with missing box, accessories or tampered seals/stickers.
• Requests made after 7 days of delivery.
• Problems caused by poor network coverage of your SIM operator in your area.

How to request a return

1. Call or WhatsApp us at 0311 0492264 or email saow35059@gmail.com with your order number.
2. Share a short video/photo of the issue.
3. Our team will guide you and share the return address: Ware House Kamoke, Gujranwala.